Terms and Conditions

  1. Booking Confirmation. A contract will not exist between us until have confirmed the booking to you with a 'Booking Confirmation' letter. This will be sent to you by post and or Email.
  2. Arrival and Departure Times. The earliest time your lodge will be available to you is 4.00pm. The departure time is by 10am at the latest on your departure day.
  3. Number in your party. It is a condition of your booking that the total number of persons does not exceed the number on your 'Booking Confirmation'. You should notify us before your holiday starts if you want to increase the number. This may be subject to an additional charge.
  4. Booking Monies. A minimum of 25% deposit is required for us to issue a 'Booking Confirmation' If the holiday is more less than 8 weeks away then we will require the full amount to issue a 'Booking Confirmation'. Any balance of monies must be paid at least 8 weeks before the start of the holiday, the balance amount and the due date being clearly stated on your 'Booking Confirmation'.
  5. Hire Charge. The hire charge includes VAT at the current rate of 20%. If the VAT rate changes, any outstanding balance will be altered to reflect the new VAT rate. We reserve the right to correct errors in advertised prices.
  6. Transfer of Booking. You may only transfer a booking to someone else with our consent. We reserve the right to charge an administration fee for this transfer, the fee not exceeding £25.
  7. Cancellation by You. Telephone us immediately if you have to cancel your holiday. Deposits are NON refundable once paid. However should you cancel your holiday more than 8 weeks prior to the check in date then you will NOT be liable for the balance payment. If you cancel after the balance payment has been made then again no refund will be made. We will however attempt to re-sell your holiday and if successful will refund up to 75% of your holiday costs. We advise all guests to take holiday insurance to cover cancellations. Please ask us if you wish to receive holiday insurance information.
  8. Minors. We cannot accept bookings from anyone under 18 years of age.
  9. Linen and Towels. Bed linen is provided and the beds are made prior to your arrival. Towels (one bath and one hand per guest) are also available as an optional extra as 'Towel Sets' (one bath and one hand per set)
  10. Electricity and Gas. Electricity, Gas and water is included in the hire charge.
  11. Pets. Pets are allowed at the appropriate charge, (guide and hearing dogs are allowed free of charge). You must bring your pet basket with you as pets are allowed on the clear understanding that under no circumstances may they lie on the bedding or chairs. Pets must NOT be left unattended in the lodge or elsewhere other than with the strict permission of ourselves.
  12. Force Majeure. We cannot accept responsibility or pay any compensation to you where circumstances amounting to 'force majeure' mean we have to cancel your holiday. Such circumstances include destruction or damage to your holiday lodge through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control.
  13. Your vehicles. Your vehicles and accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever.
  14. Guest Behaviour. Oakwood is run as a 'quiet park' and we expect all guests to observe this. Music must not be played such that it can be heard in other lodges. We ask all guests to respect the privacy and solitude of all other guests. We reserve the right to eject guests from Oakwood who display any behaviour detrimental to other Guests and Staff.
  15. Hot Tubs are for the exclusive use of the Lodge occupants. We check Hot Tubs daily for water quality. During busy periods it may be necessary to change the water on your day of arrival, this is rare but possible, and means that the Tub may not be up to temperature at the 4pm check in. Due to this operational constraint we offer no guarantee that the Tub will be ready for immediate use on the day of arrival.
  16. Drinking in Hot Tubs is allowed, however guests take full responsibility for any injuries caused by broken glass. Breakages must be reported to Park Staff immediately. No liability is accepted by Oakwood Lodge Park Ltd or its staff for such injuries.
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